Jobs can contain multiple stops. At minimum, they usually have a pickup and a delivery, but there are also options to onboard, offboard, and sort. This section describes a typical stop, where a consignment is picked up from an address, you navigate to the delivery address, and you deliver the consignment.
Picking up a consignment
When you receive a new job, you first need to pick up the items consignment.
Open the NowGo app and login to your account.
Tap Stops in the bottom navigation bar.
Locate the consignment to pick up in the list, and tap the green Pickup icon.
Tap the barcode icon to open your device's camera and scan the barcode of the article you are picking up. If the scan is successful, a green message with the scanned code is shown.
Optional: If you have more than one article to pick up, tap the scanned code and tap Add another article to consignment to scan the other items.
When you have scanned all the items in the consignment, tap the green Pickup button at the bottom of the screen to save and return to the Stops view. The job is now ready to be delivered.
Navigating to a stop
The NowGo app uses your preferred GPS navigation tool to provide navigation instructions to your next stop.
Open the NowGo app and login to your account.
Tap Stops in the bottom navigation bar.
Locate the stop you want to navigate to in the list, and tap the blue Navigate icon.
The app proposes the address shown on the stop as the destination. You can swipe and drag to move the map to a more accurate location, or accept the suggestion. When you are happy with the destination, tap the blue Navigate button.
Select your preferred GPS navigation tool to open the route and provide directions. You can also choose to have the app remember your choice, so you don't need to answer this question every time.
Delivering a consignment
When you have navigated to your delivery address, you can deliver the consignment, and collect a proof of delivery (POD).
Open the NowGo app and login to your account.
Tap Stops in the bottom navigation bar.
Locate the consignment to deliver in the list, and tap the green Deliver icon.
Tap the barcode icon to open your device's camera and scan the barcode of the article you are picking up. If the scan is successful, a green message with the scanned code is shown.
Optional: If you have more than one article to deliver, tap the barcode icon to scan the other items.
When you have scanned all the items in the consignment, tap the green Deliver button at the bottom of the screen.
Select whether you want to collect a signature or a photo as proof of delivery.
Tap Signature to collect a signature. Type the recipient's name and tap Done to open a screen for your recipient to sign. Tap Done to save the signature as proof of delivery.
Tap Photo to collect a photograph. Centre the delivered item on the screen and tap Take photo. You can take as many photos as you need to. Tap Done to save the photos as proof of delivery.
Finalising an unsuccessful delivery
Sometimes, it's not possible to successfully deliver your consignments. In this case, you can mark a consignment as unsuccessful, and return the items to the depot.
Open the NowGo app and login to your account.
Tap Stops in the bottom navigation bar.
Locate the consignment that you are unable to deliver in the list, and tap the green Deliver icon.
Tap the barcode icon to open your device's camera and scan the barcode of the article you are picking up. If the scan is successful, a green message with the scanned code is shown.
Optional: If you have more than one article to deliver, tap the barcode icon to scan the other items.
When you have scanned all the items in the consignment, tap the red Can't deliver button at the bottom of the screen.
Confirm the article number is correct, tap Can't deliver the selected article and select a reason why it couldn't be delivered. If you select Other you can type in the reason manually.