We know that getting your jobs in the right order is key to a smooth shift. Sometimes, though, the NowGo app might sequence your deliveries in a way that seems unexpected. You're not alone if you've wondered why your route changed, or why jobs aren't in the order you thought they'd be.
This article discusses how sequencing works, and some of the different things you might see when sequencing your jobs in the NowGo mobile app.
For some common things you might see while sequencing, see the common sequencing behaviour article.
For some best practices for the sequencer, see the best practices article.
If you want to troubleshoot some other aspects of the app, see the app troubleshooting article.
About sequencing
Sequencing helps you plan your day in an efficient way without guesswork. It helps ensure all your stops are in an order that makes sense, and factors in time windows and priorities so you don’t have to worry about being late.
Sequence your jobs
When you have stops assigned to your shift, tap the More menu icon and select Sequence to reorder the stops:
If you do not have a sequenced route, and all your stops are unsequenced: the app sequences all of your jobs to create the most efficient route.
If you already have a sequenced route, and none of your stops are unsequenced: the app asks you to confirm if you want to reorder all of your stops into a new optimised route.
If you already have a sequenced route, and one or more of your stops are unsequenced: the app asks you what you want to do. You can reorder all your stops, or keep your existing sequenced and intelligently add your new jobs at the most efficient points along your current route.
Troubleshooting sequencing
If you're having trouble getting the sequencer to run, try this first:
Check your internet connection: A weak signal can cause the app to lag or crash. Try connecting to a stronger Wi-Fi network, or make sure your mobile data is turned on and you have good data reception.
Check that location services are on and working: Make sure your phone's location services are turned on.
Contact your dispatcher: Your dispatcher can can run the sequence for you using the dispatcher dashboard.
If you're not happy with the way the sequencer has organised your jobs, try starting in a different location. Drive to the location you want to start at, and sequence again to get a new order that starts where you are.