Channel alerts are notifications on the NowGo dashboard. Some channel alerts happen automatically, and you can configure additional triggers for channel alerts on events that matter to your operations.
Each alert appears in a chronological list behind the bell icon in the top right of the dashboard. You can resolve notifications to dismiss them, and leave comments for each. You can also view your alert history, and reopen them as required. The bell icon shows a red dot when there are unresolved notifications.
Channel alerts are customisable, and can be triggered by:
Specific driver actions and outcomes. For example, if a delivery is marked as unable to be completed.
Unacknowledged changes to driver shifts. For example, if an urgent delivery has been added to a driver’s shift, but the driver hasn't acknowledged the change within a set time period.
Automated alerts are triggered by:
Automation clashes. For example, if an archived driver is still assigned on a recurring shift rule.
Create a custom channel alert
Automated channel alerts are on by default. In addition, you can create custom channel alerts for events that are important to your operations.
You can create custom alerts for workflow completions, which are triggered by actions and outcomes. For example, you might want to create an alert if a delivery is unable to be completed, or if a sort action fails. You can also create custom alerts for pending acknowledgements, such as ensuring a driver has acknowledged an urgent delivery.
⚠️ IMPORTANT: When you create a channel alert, you need to select the trigger type. The trigger type is either a workflow completion or pending acknowledgement alert, and you can't change the trigger type after the alert is created. To switch the trigger type, archive the channel alert and create a new one.
Creating a custom channel alert for a workflow completion
In the NowGo dashboard, click your username and select Settings.
In the Settings screen, navigate to Channel settings → Channel Alerts.
Click Add new channel alert.
In the Create new channel alert screen, complete these details:
In the Name field, type a name for your alert. For example, Delivery failure.
In the Trigger field, select Workflow Completion.
In the Action field, select an action that can be used to trigger the alert. For example, select Deliver to trigger an alert when a delivery is completed.
In the Outcome field, select an outcome for the action that triggers the alert. For example, select Any failure to trigger an alert if a delivery fails.
In the Alert message field, type a message to use in the notification. For example, Delivery has failed. Organise a redelivery.
In the Channels field, select whether you want the alert to apply to all or only some channels. If you choose to only apply the alert to some channels, select the channels you want it to apply to.
Click Save new to save your channel alert. The alert is active immediately.
Creating a custom channel alert for a pending acknowledgement
⚠️ IMPORTANT: To use a custom channel alert with pending acknowledgment trigger, you need to have driver acknowledgements turned on. Driver acknowledgements can be turned on for an organisation, or for a channel. Contact your NowGo account manager if you need to set this up.
In the NowGo dashboard, click your username and select Settings.
In the Settings screen, navigate to Channel settings → Channel Alerts.
Click Add new channel alert.
In the Create new channel alert screen, complete these details:
In the Name field, type a name for your alert. For example, Express delivery acknowledgement.
In the Trigger field, select Pending Acknowledgement.
In the Minutes pending field, type a number of minutes to wait for an action before triggering the alert. For example, select Deliver to trigger an alert when a delivery is completed.
In the Priority level field, select a job priority to trigger alerts for. For example, select Highest to trigger alerts only for the most urgent jobs.
In the Alert message field, type a message to use in the notification. For example, Driver has not yet acknowledged a high priority delivery request. Check with driver.
In the Channels field, select whether you want the alert to apply to all or only some channels. If you choose to only apply the alert to some channels, select the channels you want it to apply to.
Click Save new to save your channel alert. The alert is active immediately.
Resolve a channel alert
When you have a new unresolved channel alert, the bell icon shows a red dot. You must resolve notifications to remove them from the channel alerts list.
New channel alert notifications have these options:
Click Resolve to dismiss the notification without comment.
Click Resolve with comment to write a short comment before resolving. When you save the comment, the notification is dismissed.
Click See details to expand the notification and get full details.
See past alerts
You can see past alerts from the notification screen. Click Show all past alerts to open your channel alert history. This screen shows a complete list of all alerts, with unresolved alerts at the top of the list, and resolved alerts in order of the time they were received, with the most recent at the top. You can also see if alerts have been reopened on this screen.
For each alert in the list, you can:
Click Resolve to resolve the alert without comment.
Click Resolve with comment to write a short comment before resolving. The alert is resolved when you save the comment.
Click Expand to show all to expand the alert and get full details.
Click Reopen to reopen the alert.
Click Reopen with comment to write a short comment before reopening the alert. The alert is reopened when you save the comment.
