Your drivers need to be added to the system so they can receive delivery assignments, navigate routes, and manage their jobs and shifts through the app. Add new driver accounts to your NowGo dashboard so that you can assign them shifts, jobs, and vehicles. When a new driver account has been added, the driver can log in to their driver app, and start making deliveries. When you have added driver accounts, you can search for them, edit their profiles, and remove them as your requirements change.
This article is about managing driver accounts in the NowGo dashboard. For information about using the driver app, see the Mobile app for drivers article.
Manage driver accounts
When you have added some driver accounts, you can see them by navigating to the Resourcing → Drivers tab.
This page shows the name and colour of each driver, along with their personal details and default channel for easy access to this information.
Turn on the Show archived drivers option to see only drivers that you have archived instead.
On each driver entry, you can use the icons on the right of the screen to perform further actions:
Click the pencil icon to edit account details
Click the calendar icon to edit a driver's availability
Use the search bar at the top of the driver list to search for a driver account. You can search for a driver name, reference, email or home address, or a vehicle.
Add a new driver account
You can add a new driver account using the Resourcing tab.
Adding a new driver account
In the NowGo dashboard, click Resourcing.
In the Drivers tab, click Add new driver to open the Add driver screen.
In the Driver details section, complete these details:
In the Name field, type the name of the driver.
In the Colour field, select a colour to identify the driver on the map.
Optional: In the External reference field, type an external reference. For more information about external references, see the NowGo Developer documentation.
In the Email address field, type an email address for the driver. This is the email address the driver uses to log in to the app.
In the Password field, type a password for the driver. This is the password the driver uses to log in to the app.
Optional: In the Default channel field, select a channel to use as a default for this driver.
In the Account status section, turn on the Account enabled option to enable the driver account. You can also choose to set an expiry for the account by turning on the account expiry option, and setting an expiry date. The account is automatically turned off at the time you specify.
Optional: In the Personal details section, you can set a phone number and home address for the driver.
In the Shift settings section, turn on the Allow drivers to access shift attachments option to allow drivers to see attachments you have added to shifts. You can also turn on the Allow driver to create shifts to allow drivers to create their own shifts directly from the app.
Optional: In the Custom data section, type a run reference. For more information about external references, see the NowGo Developer documentation.
In the Customer communications section, select how you want ETAs for this driver to be communicated.
Click Add driver to save your new driver.
Edit an existing driver account
If you need to change details for a driver, you can edit the driver account using the Resourcing tab. You can also use this screen to archive driver accounts.
Editing an existing driver account
In the NowGo dashboard, click Resourcing.
In the Drivers tab, locate the driver you want to edit, and click the pencil icon to open the Edit driver screen.
Change the details as required, and click Save changes to update the driver. If the update is successful, a green notification message is shown at the bottom of the screen.
Optional: If you want to archive a driver account, click Archive driver from this screen.