The following article will assist in troubleshooting any app related issues.
1. Is the device configured correctly?
For the app to function correctly, the device needs to know its current location, and access the internet. To ensure the device is configured correctly, follow the steps below:
Android
Check for data connectivity
Navigate to the phone's "Settings" page
Select "Data usage"
Ensure the "Mobile data" option is enabled
Test for data connectivity and access this link
Check for location access
Navigate to the phone's "Settings" page
Select "Location"
Ensure the "Location" option is enabled
Navigate to a Maps app (e.g. Google Maps) and ensure that a live location is shown on the app
iOS
Check for data connectivity
Navigate to the iPhone's "Settings" page
Select "Mobile"
Ensure the "Mobile Data" option is enabled
Test for data connectivity and access this link
Check for location access
Navigate to the iPhone's "Settings" page
Select "Privacy"
Select "Location services"
Ensure the "Location Services" option is enabled
Navigate to a Maps app (e.g. Apple Maps) and ensure that a live location is shown on the app
2. Have appropriate app permissions been set?
For the app to function correctly, it requires access to the phone's location and mobile data. To check if the correct app permissions have been set, follow the steps below:
Android
From the tab bar in the NowGo app, select "MORE"
Select "Settings"
Select "Permissions", which will take you to the apps information page
Select "Permissions" again
Ensure "Location" access is enabled
iOS
From the tab bar in the NowGo app, select "MORE"
Select "Settings"
Select "Permissions"
Ensure "Location" access is set to "While Using the App" or "Always".
Ensure "Mobile Data" is enabled.
3. Has the app been restarted recently?
Android
Open the Android window manager
Close NowGo app
Re-open the NowGo app
iOS
Open iOS window manager
Close NowGo app
Re-open the NowGo app
4. Clear NowGo Data / Reinstall App
Android
Navigate to Android Settings
Go to Apps > NowGo > Storage
Tap 'Clear Data' button
iOS
Uninstall NowGo app
Reinstall NowGo app from App store
5. Issue not resolved?
If any of the above steps do not resolve your issue, please contact [email protected] with the following information:
Type of issue
Description of issue
Date and time when issue first occurred
Device name and model (can be found in NowGo app under More > Diagnostics)
Operating system on Device (can be found in NowGo app under More > Diagnostics)
NowGo app version (can be found in NowGo app under More > Diagnostics)
Screenshot of issue
Steps to reproduce issue