The phone can track you while you are logged in and using the app. If you logout and turn off the app the system can no longer track you. We have no interest in tracking your whereabouts when you are not working and the NowGo app cannot track you if you are logged out.

Force close NowGo, restart NowGo and attempt to login. If that doesn't resolve the issue, uninstall and reinstall NowGo.

Please contact your supervisor to assist you with a password reset.

Make that you have internet connectivity and location services enabled on your device. Reattempt sequencing on your app or contact your dispatcher to sequence your run on your behalf.

After completing your shift, wait about 10 minutes to log out of your shift to allow data to sync to the NowGo cloud. If you do not, important information such as PODs might not sync.

NowGo uses a minimal amount of data. On a typical day it might use between 30-100MB of data. Note that background applications may cause additional date use.

Make sure you have internet connectivity, and that you have enabled location services on your device. Attempt to scan the barcode again, or manually enter the address for the stop.

Make sure you have internet connectivity, and that you have enabled location services on your device. Pull down the stops screen to refresh.

Make sure you have internet connectivity, and that you have enabled location services on your device. Attempt to refresh the stops screen.

Make sure you have internet connectivity, and that you have enabled location services on your device. Attempt to refresh the stops screen.

Make sure you have internet connectivity, and that you have enabled location services on your device. Make sure you have set the correct permissions for NowGo to access the device camera. This issue could also be related to barcode masks: check with your system admin or dispatcher for information on the barcode masks used.

Yes, you can. The sequencing might want you to take a different route, but if you want to drive in a different order, drive to the first suburb, and then sequence again. NowGo uses your new location to sequence again.

Not usually. Follow the NowGo recommended sequence unless there is a safe way to find local efficiencies. If you think the order is slightly out you can try to sequence again to improve results. If you’d like to start in a particular suburb you can go to that suburb and then sequence in NowGo to find a new sequence to follow.

If the search bar does not find your address you can manually enter the address by clicking “? this address is not listed”. You are prompted to enter the address details manually in a set of fields.

Go to the Stops screen and pull down to refresh the app. On the More screen, go to Settings → View sync process. And wait for the sync process to complete. When the sync is finished, log out and back in again.
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If NowGo advises that data couldn't get synced, make sure you have internet connectivity, wait a while and retry. If possible, you can also retry the next day.
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If the issue persists, even after multiple retries and with best possible connection, the data in NowGo might have been corrupted or is incomplete and therefore can't be synced. To ensure recovery of all available information, tap Move data to recovery. Be aware that data from recovery logs can't easily get processed and might take several days to appear in tracking systems.
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If NowGo gets stuck, you might see a never-ending spinner. If this happens, make sure you have good internet connectivity and try restarting your device. You can also ask your supervisor or dispatcher to force close the app from device settings → Apps → NowGo → Force Stop. If it is still not working, contact Premonition support. If the device is stuck during a workflow completion, attempt the completion again after NowGo is restarted.