Welcome to NowGo! This guide helps you navigate your new dispatch control tower. By following the steps below, you’ll move from initial account configuration to real-time execution while maintaining full visibility over your fleet.
Resource configuration
Before you can plan routes, you must define the "who" and "what" of your delivery operation in the Resourcing tab.
Log in and channel selection: Access the dashboard using the web app and select the correct local channel to view your specific region. See the dispatch dashboard overview article.
Define vehicle types: Group your fleet into categories like 1-Tonne Van or Crane Truck to set global standards for what those vehicles can carry. See the vehicle types article.
Create unique vehicles: Add specific vehicles to your fleet by entering granular details such as number plates. See the vehicles article.
Set up capacities and attributes: Define the maximum weight or volume a vehicle can hold, and tag specific features like tail-lift or refrigeration to ensure specialised jobs are matched correctly. See the capacities and attributes article.
Configure driver logins: Create accounts for your drivers so they can access the NowGo mobile app. See the add and edit driver accounts article.
Define shifts: Create work periods for your drivers manually, or use recurring shift rules for automated scheduling. See the add and edit shifts article, and the recurring shift rules article.
Planning and optimisation
Once your resources are set, use the Dispatch page to handle the heavy lifting of route design.
Prepare and upload your jobs: If you are using CSV to upload jobs, make sure your spreadsheet includes mandatory fields like job reference numbers, address, and action type (pickup or deliver), then use the Add button to upload. See the managing jobs article, and the jobs CSV article.
Establish communication plans: Link your jobs to a plan under Settings to automatically trigger SMS or email updates for your customers. See the customer communications article.
Run a bulk solve: Click the Solve button to automatically calculate the most efficient routes and job allocations for your entire fleet based on vehicle capacity and time windows. See the route optimisation article, and the solver article.
Simulate scenarios: Use planning mode to test the impact of adding jobs or changing drivers. Changes aren't sent to drivers until you're ready. See the planning article.
Real-time execution
The map-based interface is your primary tool for monitoring live progress and intervening as the day unfolds.
Dispatch the plan: Click Dispatch plan to push the final routes to your drivers' mobile devices.
Monitor live progress: Track drivers in real-time and see progress indicators (for example, "2/4 stops completed") as they happen.
Smart assign: For urgent jobs received throughout the day, use smart assign to automatically re-optimise a shift to fit new stops without causing chaos.
Freeze shifts: If you are happy with a specific driver's route, use the freeze option to lock it while you optimise other parts of the fleet.
Review proof of delivery (POD): Access the Completions tab to view photos, signatures, and timestamps captured by drivers in the field.
For an overview of the dispatch dashboard, see the dashboard overview article, and the daily dispatcher workflow article.